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Crucial Conversations Tools for Talking When Stakes Are High Playaway Adult Nonfiction specifications:

Crucial Conversations: Tools for Talking When Stakes Are High (Playaway Adult Nonfiction) (Preloaded Digital Audio Player) Description:

Crucial Conversations: Tools for Talking When Stakes Are High (Playaway Adult Nonfiction) (Preloaded Digital Audio Player) Reviews:

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152 of 152 people found the following review helpful:

5.0 out of five stars
Tools for tough times,
November 7, 2009

By&nbsp,Michael Dawson See all my reviews
REAL NAME
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This review is from: Crucial Conversations: Tools for Talking When Stakes are High Paperback

I think the expertise taught in Crucial Conversations are pertinent to everyone who needs to communicate better, and the light hearted, engaging tone the authors use gets their points across obviously. By breaking down the tactful steps that must be taken along the way to a successful dialogue, the authors help us to develop better strategies for to get what we want.

We all face situations in life where things are tense and saying the right things is important. This is what the authors call a “crucial conversation,” as opposed to a informal discussion. Crucial conversations happen between two or more people when opinions differ, stakes are high, and emotions run strong. If you’re approaching a boss who is breaking his or her own policies, giving feedback on a colleague’s work, or talking to a team member who is not keeping obligations, keeping the conversation productive may be hard.

The major technique the authors teach is the skill of dialogue. This is the free flow of meaning between two or more people. People who use this technique are able to find a way to get all relevant info from themselves and others out in the open and make it safe for everyone to add their meaning to the shared pool. These people attempt hard to ensure that all ideas find their way into the forum, and as this “pool of shared meaning” grows, it assists people by exposing them to more correct and relevant info so they can make better decisions.

The book also offers a series of tools for understanding how we think about and prepare for problem situations. They posit that people must learn the expertise of talking, listening and acting together, and must remember that successful dialogue, “Starts with heart.” They propose you begin risky discussions with the right motives, , then stay focused no matter what happens by knowing what you want. Never lose sight of the fact that the only person you may be able to directly control is yourself. To stay focused on what you really want, pay attention to your motives whenever you find yourself moving toward silence or violence. Clarifying what you do not want will assist you find healthy alternatives to bring you to dialogue.

Since dialogue calls for a free flow of meaning, fear can kill the flow of meaning. Most of the book is focused on watching for negative emotions, like fear, that can derail a conversation. Since the book is about recognizing and navigating crucial conversations, it does not do much to assist you learn to manage your emotions and the emotions of other people to keep a conversation on track.

I just came across a new book that teaches you how to manage your emotions, also as read and manage other people’s emotions, and it is the perfect friend to CC. It is called: Emotional Intelligence 2.0

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60 of 75 people found the following review helpful:

5.0 out of five stars
Insightful, practical, engaging an exceptional book!,
May 6, 2003

By A Customer

This review is from: Crucial Conversations: Tools for Talking When Stakes are High Paperback

When I acquired a copy of Crucial Conversations, I had high expectations of this book having read the authors’ remaining earlier work, The complementary Act. I must say I was not disappointed, in fact, I has been delighted! Crucial Conversations is an very insightful and practical book. Indeed, it’s a rare mix to find a book that holds profound ideas also as gives actionable tools and Crucial Conversations delivers both.The book addresses a subject that’s mainly misunderstood and very underestimated: high stakes dialogue. The authors define crucial conversations as those where 1 stakes are high, 2 opinions differ, and 3 emotions run strong, or in other words, most of both our professional and personal lives. We are all involved in crucial conversations at home and at work but most of us aren’t aware of the interpersonal dynamics at play or we are unskilled in how to react differently. The book helps the reader 1st understand the rules involved in &quot,crucial conversations&quot, but then also helps the reader develop real expertise and abilities to decide or change their communication patterns. The result is extraordinary. The book’s affect is a much larger idea than simple communication it’s all about efficient human interaction and to get results with and through people.The book is greatly readable, very engaging and really quite fun. It’s filled with illustrations and stories from all walks of life: business examples, personal examples and family examples. The fact that the rules and expertise the authors teach may be applied in all dimensions of life work, home, personal is appealing to me and made the book very useful on many fronts.I profited most from this book from a business standpoint and have found that applying these expertise has made a real difference at work. I am more courageous and more thoughtful simultaneously. I understand people better but I particularly understand myself better. I am far more conscious and aware of my dialogue with others and I have largely improved my expertise and abilities to lead effectively. The bottom line is, I am helping my company get better results and I am far more efficient personally. If more people in business were to apply these rules and expertise in the recurrent crucial conversations they have at work, they could make better decisions, accomplish better results and do it all in a way that could build the trust and strengthen relationships. I could not give a book higher marks. Outstanding!

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208 of 275 people found the following review helpful:

5.0 out of five stars
This Book is needed READING for my Company!,
June 26, 2002

By&nbsp,Timothy V. Stay Provo, UT USA See all my reviews
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This review is from: Crucial Conversations: Tools for Talking When Stakes are High Paperback

PAY THE money this book costs and avoid costly proceedings, improve your communication, better manage expectations, defuse pent up emotions, and let your company be more productive!I just finished Crucial Conversations and the 1st thing that I did as I laid down the book, was to log on to and order 30 copies to give to the managers inside my company. I’m the owner of my company of 600 employees and I’m constantly searching for improved ways to enhance communication among our staff and employees. I’m going to be sure that my HR team will include these rules into their training. As I read through this book, I found that so many of our issues inside the company could have been eliminated or diminished if we had embraced and utilized the tools laid out inside this book. I may have evaded a costly lawsuit if these rules had been utilized when we disciplined and sooner or later terminating an unproductive employee. The authors have mixed the humor of Dilbert, with the vision of Stephen Covey, with the practicality of consultants who have been down in the trenches of many of the biggest corporations in the US. It’s an easy and enjoyable read.I also found as I read the book that I kept thinking about how to use these tools to enhance the conversations in my personal life, with my wife and with my kids. I could like to see a second book that focused on Crucial Conversations at Home.

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16 Responses to “crucial conversations tools”

1. Jeffery P Says:
   May 1, 2009 at 6:55 pm

   Compare crucial conversations prices here or on ebay, is my best guess

2. Stephen78 Says:
   May 2, 2009 at 8:48 pm

   Well wholesale may have it cheaper than Frye Electronics or Walmart

3. Theodore S Says:
   May 3, 2009 at 10:30 pm

   It’s one of the better finance books out there. Good Pricing.

4. Albert K Says:
   May 4, 2009 at 7:49 pm

   Compare online prices, dont bother with store price

5. Martin E Says:
   May 5, 2009 at 11:29 pm

   Pros: Great product for the low price. Cons: Difficult to find in stock

6. Barton Says:
   May 6, 2009 at 5:19 pm

   wouldnt want to get this one refurbished haha

7. Matt Says:
   May 7, 2009 at 4:41 pm

   It has been reviewed everywhere, but i still couldnt find a coupon

8. Helen F. Says:
   May 8, 2009 at 1:44 pm

   Not a bad price and usually you can find it discounted in outlet stores.

9. Heather F. Says:
   May 9, 2009 at 11:52 pm

   Where can i find a coupon for crucial conversations tools valid in Baltimore

10. Manuela Says:
    May 10, 2009 at 4:13 pm

    Anyone know of a coupon for Seattle area?

11. Randall Z Says:
    May 11, 2009 at 5:50 pm

    Cant beat online deals for crucial conversations, plus free shipping at most stores over a certain amount

12. Amy P. Says:
    May 12, 2009 at 9:13 pm

    Check Amazon reviews

13. Hollis Says:
    May 13, 2009 at 6:23 pm

    Clearance prices aren’t much more discounted than this so may as well buy it now.

14. Harry D Says:
    May 14, 2009 at 3:31 pm

    It’s hard to find it on a discount or closeout sales

15. Samuel V Says:
    May 15, 2009 at 0:58 pm

    Bestbuy had it for sale

16. Stanley R Says:
    May 16, 2009 at 6:55 pm

    What is the warranty like?

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